Signs to watch for
Different faults can look alike. These clues can help you explain the problem, but a technician needs to inspect the door to identify the cause.
- The door is stuck open and will not close.
- A cable has come loose or the door is visibly crooked.
- The door is off track, damaged by a vehicle or making a new grinding sound.
What happens next
Tell the operator whether the door is open or closed, whether anyone is at risk, and the type of door if known. Ask about actual availability, service area and any visit charge before agreeing to a dispatch.
Safety note: Do not force an off-track door with the opener. Do not stand underneath a damaged or partially open door.
Questions people ask
Is repair available 24 hours a day?
Availability depends on the service provider and location. Call to confirm current hours and whether an urgent visit is possible.
What should I do if my door is stuck open?
Stay away from cables and springs. Do not force the door. If it is safe, keep children and pets away, then call and explain that the door is open.